WHO DO I CONTACT WITH QUESTIONS?
Please email firstname.lastname@example.org or call 212-226-6530
HOW MUCH DOES SHIPPING COST?
2 Day: $25
Next Day: $40
WHERE DO YOU SHIP?
We currently ship within the Continental United States.
DO YOU OFFER INTERNATIONAL SHIPPING?
No. Currently we do not offer worldwide shipping.
I PLACED A SUCCESSFUL ORDER BUT WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?
If you placed a successful order you should receive a confirmation email with your order number. If you have not received an email after 1 hour, please contact email@example.com to make sure your order went through.
HOW DO I PROCESS A RETURN?
The westside offers returns shipping on merchandise that has not been worn, altered or washed and with all original tags attached. If you wish to return your item(s) you may use the pre-paid shipping label enclosed in your package. Returns must be received within 14 days of order date. Items purchased on Sale are FINAL SALE and are not eligible for return or exchange.
If you use the provided shipping label for your return, the standard shipping fee ($12) will be deducted from your return total. Returns can be made in-store or by using your own shipping method for a full refund. When choosing your own shipping method you are responsible for your package, we recommend recording your tracking number to ensure safe delivery.
HOW DO I PROCESS AN EXCHANGE?
We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.
HOW DO I RETURN AN ITEM PURCHASED AT AN EVENT?
If you placed your order at an event or directly with an westside associate, please contact us at firstname.lastname@example.org for further instructions.